FAQs
Product Information
Why Are Your Binders Better Than Others?
We’re committed to making only the best products, which is why we use the highest-quality materials.
We hope that thirty years from now, when you pull this binder from a damp attic, you’ll find the cards inside still looking as good as new.
I Buy This for My Child, Is It Safe for Them?
We hope customers feel safe when using our binders, so we regularly perform new tests to ensure each product is safe for children (and adults).
If you’d like more information about our current safety standards or to request specific test results, please feel free to contact us at support@ravaver.com.
When's Your Next Release?
Likewise, you can follow us on social media, where we’ll gather customer feedback. Feel free to leave a comment there to let us know the styles you’d like to see!
Do Your Binders Support Adding Pages?
In fact, we don’t recommend purchasing binders that allow additional pages, as adding too many pages could lead to overcrowding, which may ultimately damage your cards.
Do You Offer Any Discounts?
Shopping Information
How Can I Track My Order?
Once your order has shipped, you will receive an email containing your tracking number.
Simply copy your tracking number and enter it on this page to check the status of your order.
When Will I Receive My Order?
In most cases, you can expect to receive your order within 2 to 4 days. If you haven’t received it within a week, please contact us for assistance.
Please note that our warehouse team is off on weekends and federal holidays, so orders placed on these days will be processed on the next business day.
My Tracking Number Isn't Working.
Do You Ship Overseas?
Our company is based in TN, USA, and we have warehouses in the UK, Canada, and Germany. Therefore, we accept orders from the continental U.S., the UK, Canada, and Germany.
In these countries, you enjoy free shipping and can receive your package within 2-5 days.
For other countries, additional shipping fees and longer delivery times may apply. Please contact our customer service at support@ravaver.com, and we’ll provide you with an estimate for your reference.Full shipping policy.
Can I Cancel or Change My Order Once I've Placed It?
We typically process orders within one business day. If your order has not yet been shipped (you will receive an email once it is dispatched), you can request modifications or cancellations by emailing us at support@ravaver.com—we prioritize these requests and will respond as soon as possible. There is no charge for this service.
If your order has already been shipped, we will attempt to contact the carrier to update the information or retrieve the package. Any additional costs incurred will be your responsibility.
Payment Information
What Payment Methods Do You Offer?
Additionally, we support PayPal, Apple Pay, Google Pay, and other secure payment options.
How Secure Is My Personal Information?
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
When Will My Card Be Charged?
Can I Change My Payment Method After Placing an Order?
Why Was My Payment Declined?
If the issue persists after multiple attempts, please contact us, and we’ll help you troubleshoot the problem.
Order Returns
What Is Your Return Policy?
At Ravaver, we want you to shop with comfort and confidence, which is why we provide an easy 30-day return and exchange policy.
If you’re not satisfied with your purchase for any reason, you may return or exchange the unused item in its original condition, provided you contact us within 30 days of the delivery date.
How Do I Start a Return?
1. Request a Return – Email support@ravaver.com with your order number and the item(s) you’d like to return or exchange.
2. Receive Instructions – Within 48 hours, we’ll send return details and authorization.
3. Pack & Ship – Securely pack the item(s) in the original packaging and ship it prepaid with a trackable method.
4. Share Tracking – Email us the tracking number so we can monitor your return.
Please see our complete Return Policy for more details. Click here.
Do I Have to Pay for Return Shipping?
If the return is due to a defective or incorrect item, we’ll cover the shipping costs.
If the return is for personal reasons (e.g., change of mind), the customer is responsible for return shipping, and the cost will depend on your location.
When Will I Receive My Refund?
Didn't Find What You Were Looking For?
If you couldn’t find the answer in our FAQs, don’t worry! Reach out to our 5-star customer support, and we’ll help you with any questions or concerns you have.
Contact us Live chat